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KittyKatWomenBags.com is a reputable online-based company located in Chandler, Arizona specializing in luxury handbags and accessories by various European designers at discounted prices. Please review our F.A.Q section below to learn more about Kitty Kat Women Bags. If you have any questions, you can call us toll-free at 1-888-225-1549, or email us at info@katventures.com Every single item posted on our website is 100% authentic. All our items come with paperwork, and/or serial numbers verifying the authenticity of the product. 2. Are your items brand new? All items are guaranteed brand new. We do not sell any used items, or factory defects. 3. Why are your prices lower than the department stores? Kitty Kat Women Bags is an online-based company with low overhead costs. We buy in large quantities, thus we are able to sell in lower prices. 4. Where do you buy from? Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales. The newer styles, we buy directly from resellers in Europe. 4. Where do you ship from? We ship from Florida and California. 5. How long does it take for me to get the item? It usually takes 1-2 business day for your order to be processed. Our preferred shipping carrier is UPS, and we offer Ground Shipping, 3-Day Select, 2-Day Air, and Next Day Air. 6. Do you charge tax? We only charge tax for items being shipped to the State of Arizona. 7. Do you ship to other countries? We ship worldwide via Fedex. 8. Do you accept returns? If you are not completely satisfied with your purchase, contact info@katventures.com to obtain a Return Authorization and Return Address. Packages without a Return Authorization will not be accepted. Your return must be postmarked within 7 days of delivery of your merchandise. You must return the item(s) in its original, unused condition (including all accessories, packaging and tags).If a return is received after 7 days after obtaining a Return Authorization a restocking fee of 10% will be charged. In the event of an undeliverable or refused package, you will be responsible for any fees associated with the return including the restocking fee if the package reaches us after the 7th day. 9. Do you accept exchanges? All unused merchandise may be exchanged within 7 days from the date of delivery. A flat processing fee of $15 is applied to all exchanges being shipped within the United States. For international orders, the exchange fee is based on the value and weight of the item. *Please note that all Coach Bags are final sale. No exchanges or returns will be accepted. 10. Do you charge any restocking, or exchange fees? No, we do not charge a restocking fee unless the item that is being returned or exchanged is found not to be in it's original condition. In this case the item will either be returned to you or a restocking fee of 15% may be charged. 11. How do you refund my return? Once your item has been recieved and in brand new condition within the 7-day period. It will usually takes up to 2 business days for your return, or exchange to be processed. We are not responsible for any shipping fees for any reason. 12. What if I receive a defective item? We do examine each item before it is packed and shipped to you to ensure top quality. If for some reason, you feel that you received a defective item, you may send it back to us, and we will exchange it with a new item. If something happens to your item within 4 weeks from the date of purchase, then we will fix it for you and send it back to you as soon as possible. We are not responsible for any damages to your item that is beyond our control. 13. Is it safe to shop at Kitty Kat Women Bags? We use the highest technology available to ensure Safe Shopping. Kitty Kat Women Bags uses the Paypal 128-bit Encryption shopping cart. |
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